JOB REQUIREMENTS

Duties include, but are not limited, to the following:

• Greeting guests in a positive, friendly manner and making them feel welcome.
• Control the flow of guests coming into the restaurant, bar and lounge under pressure.
• Answering telephone and directing calls where necessary.
• Overseeing daily restaurant reservations, pre-assigning seating where necessary.
• Communicating with staff regarding VIPs, special orders, cake orders, special requests, large parties, etc. – responsible for conveying all such information to management.
• Anticipating the guests needs and responding appropriately with a sense of urgency.
• Maintaining a level of professionalism that will make guests want to return.
• Bidding farewell to guests, using guest’s name when known, and encourage them to return.
• Effectively communicating with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.  
• Performing all opening and closing duties, based upon shift assignment.
• Cleaning menu covers, replacing inserts and general tidiness of podium area where necessary
• Shutting down podium, forwarding phones to voice-loop and stacking menus at end of shift.
• Working as a team, assisting all guests and employees needs and inquiries.
• Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.
• Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department.
• Conforming to the department grooming standards, uniform or attire, and jewelry policy.
• Other duties as assigned.

 QUALIFICATIONS: (Include equipment knowledge/use)

• 1-year experience as a host/hostess in a similar, high-volume restaurant environment or 6 months experience in a fine dining establishment required.
• Ability to program and operate a multi-line phone.
• Basic computer skills and experience with POS systems and cash handling skills.
• Good communication skills; multilingual is a plus.
• Must be able to speak and to read in English proficiently.
• Ability to work as part of a team in a high stress & high-volume environment.
• Ability to follow directions well, make quick decisions, and keep organized while under pressure.
• Positive attitude, self-motivated, energetic and is a willing learner.
• Ability to perform a variety of duties with extreme care, concern and detail.
• Professionally groomed in a manner consistent with department grooming standards.
• Physically able to walk without assistance on various surfaces for an extended period of time.
• Must possess an alcohol awareness card and a Food Handler Safety Training Card.

JOB CODE: 1000670